Your role as a Professional Driver is pivotal in shaping our Passengers' experiences and upholding our reputation. Delivering exceptional service encourages trust and loyalty from our Passengers.
Here are some key practices to ensure you are always providing an exceptional quality service:
always start your meter at the beginning of every trip and only charge Passengers the displayed fare – overcharging your Passengers is illegal and damages trust
ensure your IVT meter is visible to your Passengers throughout the journey – do not allow your meter to be blocked or hidden at any point throughout your trips
greet your Passengers with a smile and say hello
be honest in your interactions with your Passengers
wear your full 13cabs uniform and ensure your personal presentation is neat and hygienic
always accept Taxi Subsidy Scheme cards and interstate taxi subsidy vouchers that are valid in your state
offer to help with any luggage or bags – this includes shopping and mobility aids
if your Passengers is elderly, has a disability or you notice they are struggling, offer to assist them to the vehicle and in or out of the vehicle
be polite – don't argue with your Passengers and remain courteous
be professional – don't discuss inappropriate topics or sensitive topics such as politics, religion, sexuality, gender or your opinions on these matters
do not use your mobile phone while transporting a Passenger – this includes talking on handsfree devices, watching videos, texting, using social media or any other usage
read and follow all booking details
pleasantly say goodbye when your Passenger is leaving your cab